Job Description

Customer Service Supervisor - 08944

Description
Advance your career at Liberty Mutual - A Fortune 100 Company! Superior Customer Service is our primary goal.

For the second consecutive year Liberty Mutual was certified by J.D. Power and Associates for "An Outstanding Customer Service Experience". During the J.D. Power and Associates survey customers gave Liberty Mutual high scores for representatives' courtesy, knowledge, concern, useful information, and overall service.

As a Customer Service Supervisor you will supervise a team to provide support for customer accounts. You will prioritize and manage workload to ensure assignments address the objectives of the company, department, and customers.

Responsibilities:

• Responsible for day-to-day supervision and performance management of a team. Manage workflow and account distribution. Monitor and prioritize team workload. Schedule creation.
• Use the objective setting and performance evaluation processes to ensure employees understand the expectations, receive regular feedback, and are appropriately rewarded. Deal decisively with performance and/or conduct issues using the performance management process.
• Partner with other departments to ensure system solutions meet customer needs.
• Resolve escalated customer problems/issues on an ongoing basis. Troubleshoot the most complex product functionality and data problems.
• Support customer accounts, including consultation on integration opportunities.
• Responsible for analysing the most complex customer reporting requirements and developing business requirements.
• Keep abreast of competitive development and service capabilities to ensure department maintains a position of leadership in the industry

Qualifications:

• Bachelor's Degree or equivalent
• Demonstrated ability to organize, lead and get work done through others; in depth knowledge of  RMIS services/products, PCs and related software; effective customer service, communication, organizational and problem solving skills
• 5+ years of related experience.
• Prior supervisory experience preferred.
• Sound knowledge of Property/Casualty/Group Insurance and Risk Management principles preferred.

Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities.

For this reason we offer a Comprehensive Benefits Plan that includes the following:

• 401K and Company paid pension plan
• Medical coverage
• Dental coverage
• Paid time-off
• Pay-for-Performance
• Discounts on automobile and homeowner's insurance
• Discount fitness memberships
• Flexible spending accounts
• Tuition reimbursement
• Vision care coverage
• Work/Life resources
• Credit Union membership
• Employee and Dependent life insurance
• Disability insurance
• Long-term care insurance

Overview:
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way

We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.

We believe our employees take pride in knowing that they help people live safer more secure lives everyday.

Responsibility. What's your policy?

Job Customer Service
Primary Location US-OH-Fairfield

Schedule Full-time
Salary (Pay Basis) 51,100 - 57,200
Education Level Bachelor's Degree (16 years)
Shift Day Job

Benefits

Dental, Paid Time Off, Holidays, Flexible Spending, Medical, Life, Health Savings Account, 401K, Prescription

Contact Details

Name: Liberty Mutual